Technology has fundamentally shifted how customers and businesses interact with financial services, rendering legacy strategies obsolete. The moment calls for bold, innovative approaches to navigate and lead through this intensifying disruption.
of customers recently chose a financial product from a provider other than their main bank
of revenues at risk between now and 2025 if card-issuing banks are slow to invest in next-gen payment options
the share of US banks’ working hours which could be impacted by technologies like generative AI
the average premium that commercial payments clients would be willing to pay their provider for value-added services
Banks are leaning heavily into AI — especially generative AI — to automate tasks, offer personalized financial advice, and boost fraud detection.
Open banking ecosystems are growing via APIs, enabling third-party developers and embedded finance models where non-banks offer financial services.
Process automation using RPA (Robotic Process Automation) is streamlining back-office work like KYC, customer onboarding, and compliance.
Banking infrastructure is moving to the cloud, allowing scalable deployment of AI, real-time analytics, and resilient systems.
Cybersecurity is a top concern: banks are building zero-trust architectures, biometric authentication, and advanced fraud analytics.
Sustainability is also rising — more banks are launching ESG-focused products and green financing.
In regions like Bangladesh, digital banking + mobile financial services are rapidly expanding, with interoperability initiatives boosting inclusion.